Available Full Battalion or
While there are common reasons companies look for managed support, the areas of need vary. GMI uniquely strikes a coveted balance. We are both deeply specialized and able to assist across the board. With expertise in IT infrastructure, collaboration and security, your team can benefit from top-notch support with one service or many from a single provider.
Our trained team is standing by. We keep your users moving forward, ready to provide exceptional, remote troubleshooting and support for your organization’s users and their systems. Frustration down and productivity up. Anytime day or night, you can count on us.
We stay on top of your gear. Our dedicated team helps you to stay secure by keeping devices patched and monitoring endpoints. We track system inventory, assist with lifecycle management, and manage onboarding of new users and systems. Our efforts here ensure your people stay focused on the job at hand, leaving any maintenance concerns to us.
Just like it sounds, we manage this critical part of your infrastructure. Only we do it extremely well. We monitor 24 x 7 for server security, availability, and health. We pay close attention, assisting onsite resources with identifying potential hardware failures. We stay on top of patching. We install, test and troubleshoot relevant vendor bug fixes. We provide 24 x 7 expert engineering support, including remote triage and resolution of device hardware and configuration issues. And we run the team in step with your desires, following prescribed escalation procedures and maintaining existing documentation. Simply put, say goodbye to stressing about server management.
Network Infrastructure Management
That same level of commitment is applied to your network infrastructure. Our Network Operating Center (NOC) shoulders the burden with 24 x 7 monitoring and management of your critical network infrastructure. We handle operational tasks like port assignments, VLAN modifications, interface and routing changes, and more. Expert resources mean everything from firmware upgrading to remote triage is handled as it should be. We’ll prove it to you. Quarterly reviews give you confidence in both the state of your infrastructure and the service being provided.
Managed Collaboration Services
Long gone are the days of tethered phones being the epitome of office communications. Collaboration tools have become way more capable, but also considerably more complex and critical. No matter how you connect as a company, having round-the-clock monitoring and management is a good call. Our team of experts apply their smarts to keep your organization connecting. From patches to bug fixes to escalations to remote triage, we work so your team will not be silenced.
Managed Security Services
Stay vigilant with our leading Security Operation Center (SOC) services. Operationalized around a dedicated SIEM that is architected, implemented, tuned, and managed according to the demands of your unique environment, this customized monitoring experience, gives you focused visibility and lays the foundation for swifter incident response. But just as important, are the people monitoring it. Backed by decades of enterprise security experience, our team of analysts work 24 x 7, proactively collecting, monitoring, and analyzing your security event data. We raise awareness to the events your concerned about, minimizing unwanted distractions and providing clear guidance when security issues are escalated. Your time isn’t wasted assessing false alarms. And you don’t miss important ones due to alarm fatigue.