Tidal
One Platform. A Single Pane of Glass.
Centralized, secure, and scalable IT lifecycle management.
TIDAL™ is the unified IT lifecycle platform that provides organizations with centralized visibility across their technology environment. Through a single pane of glass, TIDAL brings together lifecycle insight, governance, and operational coordination—enabling GMI™ to deliver consistent, scalable IT services across the enterprise.
What is Tidal?
TIDAL is GMI’s enterprise lifecycle platform that centralizes procurement, deployment, support, compliance, and end-of-life data into one unified view. It provides the visibility organizations need to improve operational efficiency, maintain lifecycle consistency, and support informed planning at scale.
The TIDAL Portal is the secure interface where customers access lifecycle insights and operational activity.
GMI + TIDAL Service Ecosystem
TIDAL provides the platform and lifecycle visibility.
GMI delivers the operational execution.
Together, they enable lifecycle-driven service delivery that is centralized, scalable, and aligned with enterprise and public sector requirements.
TIDAL-Enabled Service Areas
GMI delivers the following services through the TIDAL platform:
Service Desk / Help Desk
Centralized end-user support that provides consistent issue resolution, lifecycle awareness, and operational coordination across distributed teams and devices.
Security Operations Center (SOC)
Lifecycle-aligned visibility supporting security governance, monitoring, and incident response.
Network Operations Center (NOC)
Operational insight and support for connected devices and distributed environments, enabling performance, stability, and uptime.
Procurement
Structured intake of new devices and technology assets, ensuring standardized onboarding and consistent lifecycle entry.
Managed Compliance
Lifecycle-driven visibility that supports compliance readiness, policy enforcement, and audit alignment across regulated environments.
Asset Management
End-to-end lifecycle visibility from procurement through retirement, supporting accurate inventory, ownership tracking, and lifecycle planning.
Lifecycle Visibility at Scale
TIDAL centralizes lifecycle intelligence across the full IT journey by managing device staging and kitting, hot spare replacement, lifecycle status and refresh planning, patch and update visibility, inventory accuracy and ownership tracking, warranty and RMA coordination, end-of-life status and retirement visibility, and ongoing procurement support, ultimately reducing fragmentation and enabling predictable, scalable operations.
TIDAL Platform Capabilities
Unified Device Visibility
- Real-time dashboard spanning laptops, mobile devices, rugged endpoints, retail devices, scanners, tablets, Chromebooks, IoT, and more
- Single-pane-of-glass view across procurement → retirement
- Full chain-of-custody tracking
- Device ownership and assignment records
Lifecycle Intelligence
- Hardware lifecycle timelines
- Warranty status and expiration tracking
- Repair history and vendor utilization
- Attrition offboarding workflow data
- End-of-life & destruction certification logs
- Surplus categorization and lifecycle disposition data
Platform Integrations
- MDM/EMM: Intune, SOTI, Ivanti, AirWatch
- Ticketing: ServiceNow, ConnectWise, SolarWinds, Auvik
- SSO / OAuth integrations
- API-first architecture for enterprise data sync
Collector-Based Architecture
- Deployable on VMware, Hyper-V, containers, or bare metal
- Encrypted multi-subnet visibility
- Lightweight, scalable collectors
- Supports 100 to 100,000+ devices
Built for Enterprise and Public Sector
TIDAL-enabled services are designed for organizations that require:
- Centralized visibility across large or distributed environments
- Lifecycle-driven governance and compliance readiness
- Scalable operations without increasing internal complexity
- Reliable insight to support planning and decision-making
Why GMI + TIDAL
- A single platform for lifecycle visibility
- A single provider for operational execution
- Reduced complexity across tools and vendors
- Improved consistency, control, and scalability
Why TIDAL?
- Centralizes lifecycle operations into one pane of glass
- Eliminates multi-vendor fragmentation
- Improves lifecycle accuracy and standardization
- Strengthens chain-of-custody and compliance
- Enhances lifecycle forecasting and planning
- Designed for enterprise, public sector, and high-scale distributed environments
- Backed by GMI infrastructure and engineering, and optional managed operations