Tidal – Draft
A Single Platform. A Single Price. One Pane of Glass.
Modern organizations rely on a growing number of distributed laptops, mobile devices, scanners, tablets, rugged handhelds, and connected equipment. Managing these assets across multiple vendors, systems, and manual processes leads to operational risk, unnecessary spending, and preventable security gaps—especially in hybrid or remote environments.
TIDAL is GMI’s enterprise-grade device lifecycle platform designed to centralize every device, every workflow, and every data point across procurement, deployment, support, warranty, and end-of-life.
One platform. One price per device. One unified view of your fleet.
What is Tidal?
TIDAL replaces fragmented, multi-vendor device environments with a unified, centralized lifecycle platform. It serves as the single system of record and review for your entire device ecosystem—aggregating lifecycle, health, usage, and workflow data into one portal.
TIDAL is the technology platform.
GMI’s Asset Management services are optional operational layers built on top of the TIDAL platform but are not required to use it.
TIDAL consolidates:
- Procurement data
- Device assignments
- Imaging & configuration metadata
- Support activity & health data
- Warranty & repair status
- Telecom expense management (TEM)
- Offboarding workflows
- Certified destruction and End-of-Life (EOL) records
All accessible through a unified dashboard and a predictable, per-device pricing model.
The Problem TIDAL Solves
Most enterprises rely on 6–10 different tools and vendors to manage devices.
This fragmented approach creates:
- Lost or unreturned equipment
- Manual spreadsheets with inaccurate data
- Slow onboarding/offboarding
- Underutilized warranty coverage
- Unpatched or unmanaged endpoints
- Inconsistent device standards
- High administrative overhead
TIDAL eliminates this fragmentation by giving organizations a single platform to manage the entire lifecycle, increase accountability, and improve security posture.
TIDAL Platform Capabilities
Unified Device Visibility
- Real-time dashboard spanning laptops, mobile devices, rugged endpoints, retail devices, scanners, tablets, Chromebooks, IoT, and more
- Single-pane-of-glass view across procurement → retirement
- Full chain-of-custody tracking
- Device ownership and assignment records
Lifecycle Intelligence
- Hardware lifecycle timelines
- Warranty status and expiration tracking
- Repair history and vendor utilization
- Attrition offboarding workflow data
- End-of-life & destruction certification logs
- Surplus categorization and lifecycle disposition data
Platform Integrations
- MDM/EMM: Intune, SOTI, Ivanti, AirWatch
- Ticketing: ServiceNow, ConnectWise, SolarWinds, Auvik
- SSO / OAuth integrations
- API-first architecture for enterprise data sync
Collector-Based Architecture
- Deployable on VMware, Hyper-V, containers, or bare metal
- Encrypted multi-subnet visibility
- Lightweight, scalable collectors
- Supports 100 to 100,000+ devices
The TIDAL Lifecycle
TIDAL centralizes and automates every stage of the device lifecycle, ensuring accuracy, security, and repeatability at enterprise scale.
The lifecycle TIDAL manages:
Procurement – sourcing, standardization, vendor coordination
Deployment – imaging, provisioning, readiness
Support – troubleshooting, usage insights, health monitoring
Security – patching, compliance visibility, remote remediations
End-of-Life (EOL) – certified data destruction, disposal, asset reporting
This end-to-end cycle repeats continuously, giving organizations a complete and auditable chain-of-custody for every device they manage.
Platform Differentiators
- One platform replaces 6–10 vendors
- One unified price — predictable, scalable, per device
- One portal for the full lifecycle
- One chain-of-custody system — from deployment to destruction
- Platform + optional GMI-managed operations (not required to use the platform)
- Lifecycle standardization across procurement → imaging → usage → support → offboarding → destruction
Optional Add-Ons: GMI-Managed Operations
Organizations may pair the TIDAL platform with GMI’s managed services for end-to-end operational support.
Available add-ons include:
- Device procurement support
- Depot staging & warehousing
- Next-day replacement
- RMA processing
- Telecom Expense Management (TEM)
- 24/7 Service Desk, SOC, NOC
- Device retirement & certified destruction
These are optional service layers powered by TIDAL—not part of the core platform.
TIDAL Use Cases
Ideal for organizations seeking to:
- Consolidate lifecycle data into one unified platform
- Replace multi-vendor and multi-system complexity
- Gain audit-ready chain-of-custody
- Improve forecasting, planning, and lifecycle governance
- Manage thousands of distributed endpoints across multiple sites
- Standardize deployment, support, and offboarding processes
Who Uses TIDAL
- Enterprise environments managing large, distributed device fleets
- Government agencies requiring full lifecycle audit readiness
- Retail, logistics, and field-service organizations with high-volume endpoints
- Organizations consolidating 6–10 vendors into one scalable platform
- Teams needing standardized lifecycle workflows and governance
Proof Points
- 15,000+ devices currently under management
- Scales from 100 to 100,000+ devices
- Supports multi-site, multi-subnet enterprise environments
- Enables lifecycle consolidation that reduces operational overhead
- Improves visibility and accountability for regulated and compliance-driven industries
Why TIDAL?
- Centralizes lifecycle operations into one pane of glass
- Eliminates multi-vendor fragmentation
- Improves lifecycle accuracy and standardization
- Strengthens chain-of-custody and compliance
- Enhances lifecycle forecasting and planning
- Designed for enterprise, public sector, and high-scale distributed environments
- Backed by GMI infrastructure and engineering, and optional managed operations