Network Operations Center (NOC)

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Keep Your Network Optimized, Secure, and Always On

GMI’s Network Operations Center (NOC) provides nonstop monitoring, management, and performance optimization to ensure your infrastructure remains resilient and ready. Whether you’re a growing business or a public sector organization, our expert engineers and intelligent platforms proactively guard against disruptions, reduce downtime, and ensure peak network health—so your team can focus on what matters most.

WHAT WE DO

We operate as a seamless extension of your IT team, combining real-time monitoring, in-depth diagnostics, and proactive support to prevent outages, minimize disruptions, and enhance operational efficiency.

Key Capabilities:

Core NOC Functions Include:
24/7 Real-Time Monitoring & Alerting via Auvik, ConnectWise, and other enterprise-grade tools
Network Asset Lifecycle Management with refresh cycle planning
Incident Management to resolve issues quickly and minimize downtime
Root Cause Analysis to eliminate recurring network problems
Change Management for smooth, disruption-free upgrades
Network Configuration Standardization to reduce complexity and risk
NAC Integration & Support (Aruba, Cisco, Fortinet, and more)
Collaboration with Internal IT Teams for unified network operations

The GMI Advantage

Certified Network Experts with decades of enterprise and public sector experience
Live Dashboards with alerting, reporting, and visibility into critical network events
Proactive + Reactive Support tailored to your environment and business goals
Cost-Efficient Model offering onshore and offshore resourcing flexibility
Advanced Tool Stack, including Auvik, ConnectWise, Airwave, SOTI, Tidal, PagerDuty, and more

Who It's For

Small to mid-size businesses (SMBs) or SLED organizations (State, Local Government, Education)
Companies seeking to eliminate network downtime or performance bottlenecks
Organizations navigating compliance standards like HIPAA, PCI-DSS, or customer audits
Leaders looking to improve operational uptime without increasing headcount

Why It Matters

When your network fails, your business comes to a halt. GMI’s NOC helps prevent that. Our real-time monitoring, performance optimization, and collaborative model ensure continuous visibility and support—protecting your productivity, uptime, and reputation.

Real-World Impact

A workplace technology company partnered with GMI to stabilize its vulnerable environment. GMI’s NOC identified outdated infrastructure and security gaps—including legacy firewalls and unsecured guest networks. After deploying the NGFW and reconfiguring network policies, the client achieved full uptime and gained real-time visibility across their systems—all with no disruption to end-users.

“We were just shy of losing the business at any given moment… GMI’s solutions provided the protection we needed to sleep better at night.”

— CEO, Workplace Technology Company

Bundled for Greater Impact: NOC + SOC + Service Desk

Many clients bundle GMI’s NOC with our SOC and Service Desk to strengthen security, streamline support, and drive IT efficiency:

Let's Talk

Don’t wait for the next network disruption. Let’s ensure your infrastructure is optimized, secure, and built for scale—with 24/7 support from GMI’s trusted NOC experts

Global Market Innovators (GMI) delivers secure technology solutions to organizations in need.

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Education
State & Local Government
Federal E-Rate
Public Safety
Healthcare
Financial Institutions
Telecommunications
Manufacturing
Transportation & Warehousing
Airlines / Aviation